Il 15 marzo di ogni anno si celebra in tutto il mondo la Giornata dei diritti dei consumatori per sensibilizzare l'opinione pubblica sulla tutela di questa categoria. Quando si tratta di proteggere i diritti dei consumatori dell'Unione europea, il Parlamento europeo svolge un ruolo fondamentale. Garantire parità di trattamento, trasparenza e sicurezza è essenziale per un mercato come quello dell'Unione che conta più di 450 milioni di consumatori. Scopriamo in che modo i vostri diritti di consumatori sono protetti nell'UE.

Giornata mondiale dei diritti dei consumatori

To help consumers to make healthier food choices, the European Commission wants producers of foods and drinks to display clear nutritional information on the front-of-pack. But this may not be so simple… Some Member States have already introduced their own labelling schemes to mark “healthy” products but will the EU win the battle at European scale?

EPRS policy podcast - Nutrition labelling schemes used in Member States

The EU has some of the strongest rules on consumer protection in the world! But sometimes, it can be difficult to enforce them… So, what can you do, as European consumer, if you’re not getting value for money? Get to know your rights!

EPRS policy podcast - Enforcement of consumer protection

Following political agreement with the Council, a vote in plenary on 2 October 2018 saw Parliament adopt the updated EU Audiovisual Media Services Directive (AVMSD), based on the proposal presented by the Commission on 25 May 2016.

The overarching goal of the proposal was to bring about a balance between competitiveness and consumer protection. It therefore aimed to introduce flexibility when restrictions only applicable to TV are no longer justified, promote European films, protect minors and tackle hate speech more efficiently. The proposal also reflected a new approach to online platforms. Following adoption of the revised directive, EU Member States now have to bring the new rules into national law by 19 September 2020.

Audiovisual Media Services Directive

Launched in 1962, the EU’s common agricultural policy (CAP) is a partnership between agriculture and society, and between Europe and its farmers. It aims to: support farmers and improve agricultural productivity, ensuring a stable supply of affordable food; safeguard European Union farmers to make a reasonable living; help tackle climate change and the sustainable management of natural resources; maintain rural areas and landscapes across the EU; keep the rural economy alive by promoting jobs in farming, agri-food industries and associated sectors.

The CAP is a common policy for all EU countries. It is managed and funded at European level from the resources of the EU’s budget. CAP 2023-27 To consolidate the role of European agriculture for the future, the CAP has evolved over the years to meet changing economic circumstances and citizens’ requirements and needs.

The CAP 2023-27 entered into force on 1 January 2023.&nbsp;Support for farmers and rural stakeholders across the 27 EU countries is based on the CAP 2023-27 legal framework and the choices detailed in the&nbsp;CAP Strategic Plans, approved by the Commission. The approved Plans are designed to make a significant contribution to the ambitions of the&nbsp;European Green Deal,&nbsp;Farm to Fork Strategy&nbsp;and&nbsp;Biodiversity Strategy.

Common agricultural policy (CAP)

The European Parliament has always been a strong advocate of passenger rights irrespective of the mode of transport used. Its main aim is now to ensure that the texts adopted in recent years are properly applied.

Common rules have been drawn up in an effort to ensure that passengers receive at least a minimum level of assistance in the event of serious delays to or cancellation of their journey, irrespective of the mode of transport used, and, in particular, to protect more vulnerable travellers. The rules also provide for compensation schemes. A wide range of derogations may be granted for rail and road transport services, however, and court actions challenging the application of the rules are still common.

See more on this topic by visiting our <a href="https://multimedia.europarl.europa.eu/en/passenger-rights-8th-parliamentary-term_9702_pk">package</a> for the 8th parliamentary term.

&nbsp;Air passengers rights

​​​​​​​In 2013 the European Commission presented a proposal for updated air passengers rights rules, on which the European Parliament adopted a position in 2014. Progress on reaching an interinstitutional agreement was stalled for 11 years, until in June 2025 EU ministers reached a political agreement among themselves, opening the way for negotiations with Parliament.

Passenger rights

EU rules on product safety are defined in the General Product Safety Directive (GPSD). Under the directive a product is safe if it meets all statutory safety requirements under European or national law. If there are no regulations or EU standards referenced in the Official Journal of the European Union, the product's compliance is determined according to other reference documents such as other European standards, national or international standards, Commission recommendations, or codes of practice. The General Product Safety Directive applies to consumer products when there are no specific provisions with the same objective in the rules of EU Law governing the safety of the products concerned. That means it applies totally to products such as child care articles or certain COVID-19 related products, such as sanitising gels and certain type of face masks and only residually to products where sectorial legislation exists such as pharmaceuticals and medical devices. Businesses must: only place products which are safe on the market, inform consumers of any risks associated with the products they supply, make sure any dangerous products present on the market can be traced so they can be removed to avoid any risks to consumers. MEPs want more stringent EU rules to protect children Existing rules and market surveillance activities should be strengthened to ensure the safety of all toys sold on the EU market, including from non-EU countries and online.

In March 2023 MEPs, also endorsed the revised rules on product safety of non-food consumer products. The new regulation aligns the existing General Product Safety Directive with the latest developments in digitalisation and the surge in online shopping.

In this Plenary MEPs are set to vote on their position on a proposal to revamp EU legislation on toy safety. The update of the current directive aims to respond to the increase in online shopping and the use of digital technologies, among other challenges. The proposed regulation extends EU bans on harmful chemicals in toys to include endocrine disruptors and makes it easier for consumers to access safety information, for example via a QR code.

Consumer product safety

Voting session

The Internal Market and Consumer Protection Committee votes on an update to EU rules on the safety of toys to better protect children and tackle the new challenges brought about by e-commerce and new technologies such as AI. The proposed regulation introduces new bans on the most harmful chemicals such as endocrine disruptors and a digital product passport to facilitate safety checks

IMCO vote on Toy safety

IMCO - Vote on Protection of minors online

EP Plenary session - Public procurement

EP Plenary session - Product safety and regulatory compliance in e-commerce and non-EU imports

EP Plenary session - A stronger Europe for safer products to better protect consumers and tackle unfair competition: Boosting EU oversight in e-commerce and imports

Press conference on Green Claims Directive

EP Plenary session - Data collection and sharing relating to short-term accommodation rental services

Breakfast directive - illustration

EP Plenary session - Gender aspects of the rising cost of living and the impact of the energy crisis

This infoclip illustrates plant-based food products sold in shops and being prepared in a restaurant. In October 2025, the European Parliament has voted to ban the use of some words to describe the variants of products which are not meat-based. MEPs decided to introduce a new definition of meat as “edible parts of animals” and specify that names such as steak, escalope, sausage or burger must be reserved exclusively for products containing meat and must exclude cell-cultured products.

Infoclip: Plant-based food

Sandro GOZI (Renew, FR), and Tiemo WÖLKEN (S&D, DE), hold a press conference on the reaction to the cancellation of the last trilogue on green claims directive, as co-rapporteurs. This transcription is a result of an automatic process. Please check against delivery.

Press conference by Sandro GOZI (Renew, FR), and Tiemo WÖLKEN (S&D, DE), co-rapporteurs, on the reaction to the cancellation of the last trilogue on green claims directive

This infoclip delves into the main aspects of the upcoming regulation on toys safety, which will replace the current directive dating 2009. The new legislation aims to reduce the high number of unsafe toys in the EU, especially those sold online or imported from non-EU countries. Toys should not contain any carcinogenic substances, endocrine disruptors, or PFAS. Digital product passports will help speed up customs checks and improve consumers’ access to safety information. In March 2025, the European Parliament and Council reached a provisional agreement on new EU toy safety rules to enhance the protection of children’s health and development. The deal strengthens the role of economic operators in improving toy safety, and clarifies requirements for safety warnings and the digital product passport.

Infoclip: Enhancing toys safety

Following European elections in May 2019, the Parliament held its constituent session on 2 July 2019. Parliament, Council, and the Commission identified common priorities and committed to deliver on before the 2024 European Elections. With the series of videos "European Parliament’s priorities and achievements (2019-2024)", have a look back at the different legislative and political achievements reached by the EP. Parliament and Council approved new rules for recycling and producing sustainable batteries and reducing packaging waste. MEPs voted on a series of proposals to limit food and textiles waste. MEPs with the Council on an extensive revamp of the Eco-Design Directive for products to last longer and be easier to repair, upgrade and recycle. They also reached a deal on new rules on the right to repair.

European Parliament’s priorities and achievements (2019-2024): Consumer policies

MEPs debate and take a final vote on the reform of the EU electricity market to protect consumers from sudden price shocks and on new rules to facilitate the uptake of renewable and low-carbon gases, including hydrogen, on the EU’s gas market. Closing statements by Didier REYNDERS, European Commissioner for Justice, Jerzy BUZEK (EPP, PL), Jens GEIER (S&D, DE), and Nicolás GONZÁLEZ CASARES (S&D, ES), Rapporteurs.

Reform of the energy and electricity markets: Closing statements by Didier REYNDERS, European Commissioner for Justice, Jerzy BUZEK (EPP, PL), Jens GEIER (S&D, DE), and Nicolás GONZÁLEZ CASARES (S&D, ES), Rapporteurs

MEPs debate and take a final vote on the reform of the EU electricity market to protect consumers from sudden price shocks and on new rules to facilitate the uptake of renewable and low-carbon gases, including hydrogen, on the EU’s gas market. Second part of MEPs debate.

Reform of the energy and electricity markets: MEPs debate (part 2)

MEPs debate and take a final vote on the reform of the EU electricity market to protect consumers from sudden price shocks and on new rules to facilitate the uptake of renewable and low-carbon gases, including hydrogen, on the EU’s gas market. First part of MEPs debate.

Reform of the energy and electricity markets: MEPs debate (part 1)

MEPs debate and take a final vote on the reform of the EU electricity market to protect consumers from sudden price shocks and on new rules to facilitate the uptake of renewable and low-carbon gases, including hydrogen, on the EU’s gas market. Opening statements by Jerzy BUZEK (EPP, PL), Jens GEIER (S&D, DE), Nicolás GONZÁLEZ CASARES (S&D, ES), Rapporteurs, Maria GRAPINI (S&D, RO) on behalf of IMCO Committee, Didier REYNDERS, European Commissioner for Justice. This transcription is a result of an automatic process. Please check against delivery.

Reform of the energy and electricity markets: opening statements by Jerzy BUZEK (EPP, PL), Jens GEIER (S&D, DE), Nicolás GONZÁLEZ CASARES (S&D, ES), Rapporteurs, Maria GRAPINI (S&D, RO) IMCO Committee and Didier REYNDERS, EU Commissioner for Justice

consumers' protection (T)

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