The European Parliament has always been a strong advocate of passenger rights irrespective of the mode of transport used. Its main aim is now to ensure that the texts adopted in recent years are properly applied.

Common rules have been drawn up in an effort to ensure that passengers receive at least a minimum level of assistance in the event of serious delays to or cancellation of their journey, irrespective of the mode of transport used, and, in particular, to protect more vulnerable travellers. The rules also provide for compensation schemes. A wide range of derogations may be granted for rail and road transport services, however, and court actions challenging the application of the rules are still common.

See more on this topic by visiting our <a href="https://multimedia.europarl.europa.eu/en/passenger-rights-8th-parliamentary-term_9702_pk">package</a> for the 8th parliamentary term.

Passenger rights

The Transport and Tourism Committee adopts its positions on two draft bills on passenger rights. Among the different provisions, MEPs will vote on travellers’ rights in the case of disruptions, including when a journey involves different modes of transport, a common form of compensation, the dimensions of free hand luggage, and the protection of persons with disabilities

TRAN: VOTE on two draft bills on Passenger rights

TRAN vote on two legislations that seek to reinforce passenger rights

EP Plenary session - Latest developments on the revision of the air passenger rights and airline liability regulations

Zaventem Airport - Departures board

Air passenger right - Lost, damaged or delayed luggage ?

EP plenary session - Rail passengers' rights and obligations

Press conference on Rail passengers' rights and obligations

Plenary session week 43 2017 in Strasbourg - Neutrality of airline reservation systems and restriction of access to flight information

Plenary session Week 40 2017 in Strasbourg - Thousands of cancellations of flights by Ryanair and the enforcement of the air passenger rights Regulation (EC) No 261/2004 - Council and Commission statements

The Committee on Transport and Tourism (TRAN) votes on the draft reports of two proposals of the Passengers Rights Package: the enforcement/omnibus proposal and passenger rights in the context of Multi-modal journeys. Both proposals aim to improve the experience of passengers and travelers by strengthening their rights. The enforcement/omnibus proposal, aims at strengthening the enforcement mechanisms and introduces rules for air passengers who have booked their flights through an intermediary, including on reimbursement. Extracts from the vote and statements by Matteo RICCI (S&D, IT), Andrey NOVAKOV (EPP, BG), and by Jens GIESEKE (EPP, DE), Rapporteurs.

EU Passenger rights rules: extracts from the vote and statements by Matteo RICCI (S&D, IT), Andrey NOVAKOV (EPP, BG), and by Jens GIESEKE (EPP, DE), Rapporteurs

MEPs discuss recent developments in the process to revise air passenger rights. The debate may also take into account a proposal from 2023 on the enforcement of passenger rights, which suggests providing customers with more information on their rights at the time of booking, or supplying a common form that can be used to claim compensation. Parliament’s Transport and Tourism Committee is set to vote on this 2023 proposal during their next meeting on 24 June 2025. MEPs debate

Latest developments on the revision of the air passenger rights and airline liability regulations: MEPs debate (part 2)

Latest developments on the revision of the air passenger rights and airline liability regulations: MEPs debate (part 1)

MEPs discuss recent developments in the process to revise air passenger rights. The debate may also take into account a proposal from 2023 on the enforcement of passenger rights, which suggests providing customers with more information on their rights at the time of booking, or supplying a common form that can be used to claim compensation. Parliament’s Transport and Tourism Committee is set to vote on this 2023 proposal during their next meeting on 24 June 2025. Closing statement by Apostolos TZITZIKOSTAS, European Commissioner for Sustainable Transport and Tourism, and Adam SZŁAPKA, Polish Minister for European Affairs

Latest developments on the revision of the air passenger rights and airline liability regulations: closing statement by Apostolos TZITZIKOSTAS, European Commissioner

Passenger Rights apply for delays and cancellations for air, rail, ship or bus passengers when travelling in the EU. This infoclip is illustrating passengers departing from airports and rail stations in Europe (Belgium, France, Italy, Slovenia).

Infoclip: Passenger rights

MEPs debated and approved the agreement with member states on the revised rules on rail passengers’ rights. The rules will guarantee that passengers can be re-routed and receive help when there are delays and cancellations. Access and assistance will improve for people with reduced mobility, and there will be more dedicated spaces for bicycles. Extracts from the debate with Bogusław LIBERADZKI (S&D, PL), Rapporteur, Ylva JOHANSSON, European Commissioner for Home Affairs, Sven SCHULZE (EPP, DE), Johan DANIELSSON (S&D, SE) and José Ramón BAUZÁ DÍAZ (Renew, ES), announcement of the results and illustrative shots.

Rail passengers' rights and obligations: extracts from the debate (28/04) and from the vote (29/04)

This Infoclip illustrates general atmosphere in the railway station of Brussels, Strasbourg and Karlsruhe.

Infoclip: Railway - Passenger transport

This Infoclip illustrates the accessibility of railway infrastructure for a person with reduced mobility at the Station of Strasbourg: arrival, pick up by a steward from the station, assistance for access to the train.

passenger rights (T)

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