Katru gadu 15. martā tiek atzīmēta Pasaules Patērētāju aizsardzības diena, kuras mērķis ir palielināt informētību par patērētāju tiesībām un aizsardzību visā pasaulē. Eiropas Savienībā svarīga loma patērētāju tiesību aizsardzībā ir arī Eiropas Parlamentam. Eiropas Savienībā ir vairāk nekā 450 miljoni patērētāju, un ir būtiski nodrošināt taisnīgumu, pārredzamību un drošību. Uzzini vairāk par patērētāju tiesību aizsardzību Eiropas Savienībā!

Pasaules Patērētāju aizsardzības diena

On 22 March 2023, the European Commission put forward a proposal for a directive on green claims. The proposed directive would require companies to substantiate the voluntary green claims they make in business-to-consumer commercial practices, by complying with a number of requirements regarding their assessment (e.g. taking a life-cycle perspective). No single method for the assessment would be stipulated

EPRS Policy Podcast - Green claims' directive: Protecting consumers from greenwashing

The European Commission has announced the establishment of a 'right to repair', with a view of saving costs for consumers and facilitating the development of a circular economy. The right to repair may refer to different issues and situations: repair during the legal guarantee, the right to repair after the legal guarantee has expired, and the right for consumers to repair products themselves. Rates of repair depend on the type of a product, with the cost of repair being the most important reason consumers avoid repair. Research shows that consumers favour products that are easily repaired, but their willingness to pay for such products depends on the type of product and the way information on the reparability is presented to them...

EPRS policy podcast - Right to repair

Sequencing and analysis of the human genome, all the genetic information stored in our DNA, enable understanding about a person’s ancestry, health and various traits. DNA sequencing greatly benefits medicine and the life sciences by allowing them to predict and cure diseases. While DNA sequencing technologies continuously improve and become less costly, what if we all soon possessed our personal, smart DNA sequencers and apps to analyse DNA?

EPRS podcast - STOA: What if consumers could use devices to sequence DNA?

Household consumption in the EU has major environmental impacts, which in a number of cases exceed planetary boundaries. Two thirds of consumers in the EU realise that their consumption habits have negative effects on the environment, and the solution that they mention most often is to change consumption habits and production patterns. However, a number of studies have shown a gap between consumers' good intentions and their actual behaviour.

EPRS policy podcast - Sustainable consumption: Helping consumers make eco-friendly choices

The EU has some of the strongest rules on consumer protection in the world! But sometimes, it can be difficult to enforce them… So, what can you do, as European consumer, if you’re not getting value for money? Get to know your rights!

EPRS policy podcast - Enforcement of consumer protection

Vai zināji, ka 85 % visu neapstrādāto dimantu tiek tirgoti caur Beļģijas pilsētas Antverpenes ostu? Lieki teikt, ka Eiropas patērētājiem ir visai nozīmīga loma pasaules dimantu tirdzniecībā. Tomēr daudzi dimanti nāk no konfliktu skartām teritorijām, kur iegūtā nauda, iespējams, tiek izmantota vardarbības vai nāvējošu konfliktu finansēšanai. Lūk, trīs lietas, ko Eiropas Savienība dara, domājot par cilvēkiem, kuri ir noraizējušies par šiem tā dēvētajiem „konfliktu izrakteņiem”.

Lūk, ko Eiropa dara to patērētāju labā, kuri raizējas par izrakteņiem no konfliktu skartām teritorijām

Tā kā daudzi no mums vairs nevar iedomāties savu ikdienu bez viedtālruņa, Eiropas Savienība ir ieviesusi noteikumus, lai garantētu, ka viedtālruņi ir uzticami un droši un lai vienmēr, kad vajadzīgs, tie darbotos. Lūk, kā tas notiek.

Šoreiz pastāstīsim, ko Eiropa dara viedtālruņu pircēju labā

Eiropas Savienība aktīvi strādā, lai nodrošinātu, ka sadzīves elektroierīces ir drošas un energoefektīvas un ka jums kā patērētājam ir lielākas izvēles iespējas. Lūk, kā tas notiek.

Šoreiz pastāstīsim, ko Eiropa dara elektroierīču pircēju labā

Jau tā ir grūti izvairīties no agresīvām un maldinošām pārdošanas metodēm, ja tu esi rūdīts izdevīgu pirkumu mednieks, —, kur nu vēl, ja tu esi neaizsargāts pircējs. Lūk, ko ES dara, lai aizsargātu pircējus ar garīgiem un fiziskiem traucējumiem.

Šoreiz pastāstīsim, ko Eiropa dara neaizsargātu patērētāju labā.

Ja esi gardēdis un tev patīk Eiropas tradicionālie vai reģionālie ēdieni, noteikti esi redzējis produktus, kas marķēti ar īpašu logotipu, piemēram, “Aizsargāts cilmes vietas nosaukums”. Šādi produkti ir, piemēram, Francijā ražotais Rokforas siers vai itāļu Parmas šķiņķis, kā arī Latvijā ražoti produkti — Carnikavas nēģi vai Kurzemes sklandrauši. Īpašais logotips produkta marķējumā nozīmē, ka Eiropas Savienība aizsargā šī produkta nosaukumu un produktam raksturīgās pazīmes.

Šoreiz pastāstīsim, ko Eiropa dara reģionālo un tradicionālo produktu patērētāju labā

Jums kā Eiropas patērētājam ir daudz tiesību un patērētājiem draudzīgu noteikumu. Lūk, daži piemēri.

Šoreiz pastāstīsim, ko Eiropa dara patērētāju labā

Tev garšo banāni? Tu tāds neesi vienīgais — ES ir pasaulē lielākā banānu importētāja! Lai gan mums ir pieejama laba izvēle no Eiropas ražotājiem, piemēram, Azoru salās un Kanāriju salās, viņi saskaras ar konkurenci no trešām valstīm, kurās ir mazāk stingras ražošanas prasības. Lūk, kā ES atbalsta ilgtspējīgu ražošanu.

Šoreiz pastāstīsim, ko Eiropa dara banānu patērētāju labā

Elektroenerģija ir visur. Gluži neviļus jums nākas kļūt par elektroenerģijas patērētāju. Lūk, trīs labas lietas, ko Eiropas Savienība jums ir sagādājusi.

Šoreiz pastāstīsim, ko Eiropa dara elektroenerģijas patērētāju labā

Vai izmantojat gāzi apkurei vai ēdiena gatavošanai? Lūk, trīs labas lietas, ko Eiropas Savienība jums ir sagādājusi.

Šoreiz pastāstīsim, ko Eiropa dara gāzes patērētāju labā

Eiropas tiesību akti paredz svarīgas tiesības gāzes un elektroenerģijas patērētājiem. Lūk, daži piemēri.

Šoreiz pastāstīsim, ko Eiropa dara enerģijas patērētāju labā.

Eiropas Savienībā audzēto vīnogu šķirņu skaits sniedzas tūkstošos, taču kā vari zināt, no kurienes nāk tevis dzertais vīns un kas ir tā sastāvā? Eiropas Savienība daudz dara, lai tu šādu informāciju saņemtu.

Šoreiz pastāstīsim, ko Eiropa dara vīna patērētāju labā

Tā vietā, lai maksātu skaidru naudu par dārgiem priekšmetiem, piemēram, ledusskapi vai automašīnu, daudzi no mums izvēlas izmantot patēriņa kredītu. Tas saistīts ar noteiktiem riskiem, tāpēc ES ir spēkā noteikumi, kas paredz to patērētāju aizsardzību, kuri aizņemas no 200 līdz 75 000 euro. Ir trīs veidi, kā jūs no tā gūstat labumu.

Šoreiz pastāstīsim, ko Eiropa dara to patērētāju labā, kuri ņem aizdevumus

EU rules on product safety are defined in the General Product Safety Directive (GPSD). Under the directive a product is safe if it meets all statutory safety requirements under European or national law. If there are no regulations or EU standards referenced in the Official Journal of the European Union, the product's compliance is determined according to other reference documents such as other European standards, national or international standards, Commission recommendations, or codes of practice. The General Product Safety Directive applies to consumer products when there are no specific provisions with the same objective in the rules of EU Law governing the safety of the products concerned. That means it applies totally to products such as child care articles or certain COVID-19 related products, such as sanitising gels and certain type of face masks and only residually to products where sectorial legislation exists such as pharmaceuticals and medical devices. Businesses must: only place products which are safe on the market, inform consumers of any risks associated with the products they supply, make sure any dangerous products present on the market can be traced so they can be removed to avoid any risks to consumers. MEPs want more stringent EU rules to protect children Existing rules and market surveillance activities should be strengthened to ensure the safety of all toys sold on the EU market, including from non-EU countries and online.

In March 2023 MEPs, also endorsed the revised rules on product safety of non-food consumer products. The new regulation aligns the existing General Product Safety Directive with the latest developments in digitalisation and the surge in online shopping.

In this Plenary MEPs are set to vote on their position on a proposal to revamp EU legislation on toy safety. The update of the current directive aims to respond to the increase in online shopping and the use of digital technologies, among other challenges. The proposed regulation extends EU bans on harmful chemicals in toys to include endocrine disruptors and makes it easier for consumers to access safety information, for example via a QR code.

Consumer product safety

The constitutive meetings of the European Parliament's standing committees and subcommittees take place in Brussels on 10 July 2019, following the appointment of their members in the plenary sitting of 3-4 July. During the meetings, each committee and subcommittee will elect its respective bureau, made up of a Chair and Vice-Chairs, for a two-and-a-half year mandate. The newly set up committees will then start holding their regular meetings during the week of 22 July.

IMCO - Committee on Iternal Market and Consumer Protection

European measures for consumer protection are intended to protect the health and safety and economic and legal interests of European consumers, wherever they live, travel or shop in the EU.

EU provisions regulate both physical transactions and e-commerce, and contain rules of general applicability together with provisions targeting specific products, including medicines, genetically modified organisms, tobacco products, cosmetics, toys and explosives.

Consumer protection (2019-2020)

Press conference on empowering consumers by fighting greenwashing and improving product labelling

EP Plenary session - Empowering consumers for the green transition

Joint committee on Civil Liberties, Justice and Home Affairs and committee on Internal Market and Consumer Protection

LIBE

IMCO

Committee on Internal Market and Consumer Protection

Joint committee on International Trade and committee on Internal Market and Consumer Protection

INTA

Joint committee on Internal Market and Consumer Protection and committee on Legal Affairs

JURI

Joint committee on Environment, Public Health and Food Safety and committee on Internal Market and Consumer Protection

ENVI

Joint committee on Internal Market and Consumer Protection and committee on Civil Liberties, Justice and Home Affairs

Joint committee on Internal Market and Consumer Protection and committee on Environment, Public Health and Food Safety

Joint committee on Budgetary Control and committee on Internal Market and Consumer Protection

CONT

Press conference by Biljana BORZAN, rapporteur on empowering consumers by fighting greenwashing and improving product labelling

IMCO public hearing on ' Performance of the Package Travel Directive and Consumer Protection '

IMCO trilogue on Empowering consumers

EP Plenary session - Consumer credits

European Consumer Food Waste Forum

IMCO Public Hearing Online safety of vulnerable consumers (minors)

EP Plenary session - Empowering consumers for the Green transition

IMCO public hearing on 'the state of consumer rights in the EU in times of crisis: how are they enforced and is effective redress available?'

Open Finance at the Benefits of Consumers Conference

EP Plenary session - Consumer protection in online video games: a European Single Market approach

IMCO trilogue on Consumer Credits Directive

IMCO trilogue on Consumer Credit Directive

Alex AGIUS SALIBA meets with Julia FARRUGIA PORTELLI, Maltese Minister for Inclusion, Voluntary Organisations and Consumer Rights - Conference on autism

Alex AGIUS SALIBA meets with Julia FARRUGIA PORTELLI, Maltese Minister for Inclusion, Voluntary Organisations and Consumer Rights - Press conference

EP Plenary session - Question Time to Commission on Bringing the EU Agriculture into the 21st century, smart solutions to reduce pesticide use and strengthening consumer protection

EP Plenary session - European solutions to the rise of energy prices for businesses and consumers: the role of energy efficiency and renewable energy and the need to tackle energy poverty

Following European elections in May 2019, the Parliament held its constituent session on 2 July 2019. Parliament, Council, and the Commission identified common priorities and committed to deliver on before the 2024 European Elections. With the series of videos "European Parliament’s priorities and achievements (2019-2024)", have a look back at the different legislative and political achievements reached by the EP. Parliament and Council approved new rules for recycling and producing sustainable batteries and reducing packaging waste. MEPs voted on a series of proposals to limit food and textiles waste. MEPs with the Council on an extensive revamp of the Eco-Design Directive for products to last longer and be easier to repair, upgrade and recycle. They also reached a deal on new rules on the right to repair.

European Parliament’s priorities and achievements (2019-2024): Consumer policies

Biljana BORZAN, (S&D, HR), Rapporteur, holds a press conference on empowering consumers by fighting greenwashing and improving product labelling. This transcription is a result of an automatic process. Please check against delivery.

Press conference by Biljana BORZAN, (S&D, HR), rapporteur on empowering consumers by fighting greenwashing and improving product labelling

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. Closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur.

Empowering consumers for the green transition: closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. MEPs debate

Empowering consumers for the green transition: MEPs debate

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. Opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice. The transcription is the result of an automatic process. Please, check against delivery.

Empowering consumers for the green transition: opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice

Eiropas Parlaments ir devis zaļo gaismu jaunam regulējumam, lai regulētu svārstīgo kriptovalūtu pasauli. Eiropas Parlamenta deputāti apstiprināja revolucionāru noteikumu kopumu par kriptovalūtām, kuru mērķis ir apkarot noziedzīgi iegūtu līdzekļu legalizāciju un tirgus manipulācijas. ES vēlas atklāt un apturēt noziedzīgas kriptovalūtu plūsmas, vienlaikus padarot drošāku to turēšanu un tirdzniecību.

Patērētāju aizsardzība ar jauniem noteikumiem attiecībā uz kriptoaktīviem

MEPs vote on the following topics: Empowering consumers for the green transition - Biljana BORZAN (S&D, HR); Objection pursuant to Rule 112(2) and (3): Genetically modified cotton 281-24-236 x 3006-210-23. This transcription is a result of an automatic process. Please check against delivery.

Voting session, including the empowering consumers for the green transition

MEPs adopt their negotiating position on a directive to improve product labelling, make products last longer and end misleading claims. The Internal Market Committee’s draft text would ban the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” if these do not come with detailed evidence. To simplify product information, only sustainability labels based on official certification schemes or established by public authorities should be allowed. Extracts from the debate, the vote and statement by Biljana BORZAN (S&D, HR), Rapporteur.

Empowering consumers for the green transition: extracts from the debate (09/05), extracts from the vote and statement by Biljana BORZAN (S&D, HR), Rapporteur

Parliament calls for harmonized rules to protect players, especially kids, and measures to help the innovative video games sector expand.The draft text, on which MEPs debate on demands better protection for gamers, especially children, from gaming addiction and manipulative practices. Extracts from the debate, from the vote and statement by Adriana MALDONADO LÓPEZ (S&D, ES), Rapporteur.

Consumer protection in online video games - a European Single Market approach: extracts from the debate, from the vote and statement by Adriana MALDONADO LÓPEZ (S&D, ES), Rapporteur

MEPs vote on the following topics: 30th Anniversary of the Single Market, Consumer protection in online video games: a European Single Market approach - Adriana MALDONADO LÓPEZ (S&D, ES), Implementation of the common foreign and security policy - annual report 2022 - David McALLISTER (EPP, DE), Implementation of the common security and defence policy - annual report 2022 - Tom VANDENKENDELAERE (EPP, BE), Human rights and democracy in the world and the European Union’s policy on the matter - annual report 2022 - Isabel WISELER-LIMA (EPP, LU).

Voting session including 30th the resolution on the Anniversary of the Single Market, the report on the Consumer protection in online video games and the report on the implementation of the common foreign and security policy

Inflation has risen to levels not seen in 40 years in the euro area or in many other countries. What is being done to keep energy bills down and to help EU citizens deal with the social and economic consequences of the war in Ukraine. This infoclip shows the inflation and reduced purchasing power for consumers. Domestic illustrations with rising cost of living, use of heating, use of electric and gas appliances and illustrations of supermarket, open-air market, petrol station with costumers paying and counting savings.

Infoclip: Inflation and reduced purchasing power for consumers

Enerģijas cenām kāpjot astronomiski, Eiropas Parlaments atbalstīja pasākumus Eiropas patērētāju un uzņēmumu aizsardzībai pret izdevumiem par elektrību un gāzi. Eirodeputāti atzinīgi vērtēja Komisijas priekšlikumus mazināt enerģijas pieprasījumu un elektrības izmaksas, vienlaikus pārdalot patērētājiem enerģētikas nozares virsieņēmumus. Viņi aicināja veikt papildu pasākumus visneaizsargātāko grupu un MVU aizsardzībai pret enerģijas cenu kāpumu.

Enerģijas cenas – eirodeputāti atbalsta palīdzību Eiropas patērētājiem un uzņēmumiem

Internal Market and Consumer Protection (IMCO) Committee MEPs discusses the impact of the recently agreed Digital Services Act (DSA) and the Digital Markets Act (DMA) with Facebook whistleblower Frances Haugen. The discussion focuses in particular on how the Digital Services Act could set the global benchmark for regulating online platforms in the future.

EP Committee on the Internal Market and Consumer Protection with Frances HAUGEN, Facebook whistleblower: exchange of views with MEPs

Internal Market and Consumer Protection (IMCO) Committee MEPs discusses the impact of the recently agreed Digital Services Act (DSA) and the Digital Markets Act (DMA) with Facebook whistleblower Frances HAUGEN. The discussion focuses in particular on how the Digital Services Act could set the global benchmark for regulating online platforms in the future. This transcription is a result of an automatic process. Please check against delivery.

EP Committee on the Internal Market and Consumer Protection Exchange of views with Frances HAUGEN, Facebook whistleblower: opening statements

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Closing statement by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency.

Right to repair: closing statement by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Second part of the debate

Right to repair: MEPs debate (part 2/2)

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. First part of the debate

Right to repair: MEPs debate (part 1/2)

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Opening statements by Anna CAVAZZINI (Greens/EFA, DE), Author and by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency.

Right to repair: opening statements by Anna CAVAZZINI (Greens/EFA, DE), Author and by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency

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