Elk jaar, op 15 maart, is het Werelddag van de Rechten van de Consument. Op deze dag vergroten we het bewustzijn over consumentenrechten en over hoe deze in de hele wereld worden beschermd. Het Europees Parlement speelt een cruciale rol bij de bescherming van de rechten van alle consumenten in de Europese Unie. De EU telt meer dan 450 miljoen consumenten. Eerlijke behandeling, transparantie en veilige producten en diensten zijn dan ook essentieel. Laten we ontdekken hoe je rechten als consument in de EU worden beschermd.

Werelddag van de Rechten van de Consument

On 22 March 2023, the European Commission put forward a proposal for a directive on green claims. The proposed directive would require companies to substantiate the voluntary green claims they make in business-to-consumer commercial practices, by complying with a number of requirements regarding their assessment (e.g. taking a life-cycle perspective). No single method for the assessment would be stipulated

EPRS Policy Podcast - Green claims' directive: Protecting consumers from greenwashing

The European Commission has announced the establishment of a 'right to repair', with a view of saving costs for consumers and facilitating the development of a circular economy. The right to repair may refer to different issues and situations: repair during the legal guarantee, the right to repair after the legal guarantee has expired, and the right for consumers to repair products themselves. Rates of repair depend on the type of a product, with the cost of repair being the most important reason consumers avoid repair. Research shows that consumers favour products that are easily repaired, but their willingness to pay for such products depends on the type of product and the way information on the reparability is presented to them...

EPRS policy podcast - Right to repair

Sequencing and analysis of the human genome, all the genetic information stored in our DNA, enable understanding about a person’s ancestry, health and various traits. DNA sequencing greatly benefits medicine and the life sciences by allowing them to predict and cure diseases. While DNA sequencing technologies continuously improve and become less costly, what if we all soon possessed our personal, smart DNA sequencers and apps to analyse DNA?

EPRS podcast - STOA: What if consumers could use devices to sequence DNA?

Household consumption in the EU has major environmental impacts, which in a number of cases exceed planetary boundaries. Two thirds of consumers in the EU realise that their consumption habits have negative effects on the environment, and the solution that they mention most often is to change consumption habits and production patterns. However, a number of studies have shown a gap between consumers' good intentions and their actual behaviour.

EPRS policy podcast - Sustainable consumption: Helping consumers make eco-friendly choices

To help consumers to make healthier food choices, the European Commission wants producers of foods and drinks to display clear nutritional information on the front-of-pack. But this may not be so simple… Some Member States have already introduced their own labelling schemes to mark “healthy” products but will the EU win the battle at European scale?

EPRS policy podcast - Nutrition labelling schemes used in Member States

The EU has some of the strongest rules on consumer protection in the world! But sometimes, it can be difficult to enforce them… So, what can you do, as European consumer, if you’re not getting value for money? Get to know your rights!

EPRS policy podcast - Enforcement of consumer protection

Wist je dat 85 % van alle ruwe diamanten via de haven van Antwerpen in België wordt verhandeld? Het spreekt dus voor zich dat Europese consumenten een prominente rol spelen in de wereldwijde diamanthandel. Toch zijn veel diamanten afkomstig uit conflictgebieden, waar de opbrengsten kunnen worden gebruikt voor de financiering van geweld of dodelijke conflicten. De EU doet drie dingen voor mensen die zich zorgen maken over deze "conflictmineralen".

Dit doet Europa voor consumenten die zich zorgen maken over "conflictmineralen"

Smartphones zijn niet meer weg te denken uit ons dagelijks leven. De EU heeft daarom regels ingevoerd om ervoor te zorgen dat ze betrouwbaar en veilig zijn en beschikbaar wanneer we ze nodig hebben. Dat doet de EU op drie manieren.

Dit doet Europa voor mensen die een smartphone kopen

De EU wil ervoor zorgen dat huishoudelijke apparaten veilig en zuiniger zijn en dat u als consument een grotere keuze heeft. Maar hoe dan?

Dit doet Europa voor consumenten die elektrische apparaten kopen

Zelfs voor gehaaide koopjesjagers is het niet eenvoudig om agressieve en misleidende verkooppraktijken te omzeilen. Voor kwetsbare consumenten is dit nog veel moeilijker. De EU probeert consumenten met een geestelijke of lichamelijke beperking op verschillende manieren te beschermen.

Dit doet Europa voor kwetsbare consumenten

Ben jij een fijnproever en houd je van traditionele en regionale specialiteiten? Dan heb je misschien al eens producten met bepaalde logo's gezien zoals "beschermde oorsprongsbenaming". Voorbeelden hiervan zijn Noord-Hollandse Goudse en Edammer kaas. Deze logo's geven aan dat de Unie de namen en unieke kwaliteiten van de producten beschermt.

Dit doet Europa voor mensen die regionale en traditionele producten kopen

Als Europese consument heb je veel rechten en word je beschermd door tal van consumentvriendelijke regels. Dit zijn een paar voorbeelden.

Dit doet Europa voor consumenten

Heb je onlangs bij je bank aangeklopt voor een hypotheek met variabele rente? Variabel betekent dat de rente schommelt, volgens een zogenaamde "benchmark". De EU beschermt leners zoals jij!

Dit doet Europa voor consumenten met een lening met variabele rente

Eet je graag bananen? Jij bent niet de enige! De EU is namelijk de belangrijkste bananenimporteur ter wereld! In Europa is er een aantal bananenproducenten, denk bijvoorbeeld aan de Azoren en de Canarische Eilanden. Zij moeten echter concurreren met landen die niet tot de EU behoren en minder strikte productievoorwaarden hebben. Hier volgt een aantal manieren waarop de EU duurzame productie steunt.

Dit doet Europa voor mensen die bananen kopen

Elektriciteit is overal om ons heen. Ook u bent vast en zeker een elektriciteitsgebruiker. Hierbij enkele voorbeelden van wat de Europese Unie voor u doet.

Dit doet Europa voor elektriciteitsverbruikers

Stook of kook jij met gas? Hier volgen enkele voorbeelden van wat de Europese Unie voor jou doet.

Dit doet Europa voor gasverbruikers

De Europese wetgeving beschermt de rechten van gas- en elektriciteitsconsumenten. Dit zijn enkele van die rechten:

Dit doet Europa voor energieconsumenten.

EU rules on product safety are defined in the General Product Safety Directive (GPSD). Under the directive a product is safe if it meets all statutory safety requirements under European or national law. If there are no regulations or EU standards referenced in the Official Journal of the European Union, the product's compliance is determined according to other reference documents such as other European standards, national or international standards, Commission recommendations, or codes of practice. The General Product Safety Directive applies to consumer products when there are no specific provisions with the same objective in the rules of EU Law governing the safety of the products concerned. That means it applies totally to products such as child care articles or certain COVID-19 related products, such as sanitising gels and certain type of face masks and only residually to products where sectorial legislation exists such as pharmaceuticals and medical devices. Businesses must: only place products which are safe on the market, inform consumers of any risks associated with the products they supply, make sure any dangerous products present on the market can be traced so they can be removed to avoid any risks to consumers. MEPs want more stringent EU rules to protect children Existing rules and market surveillance activities should be strengthened to ensure the safety of all toys sold on the EU market, including from non-EU countries and online.

In March 2023 MEPs, also endorsed the revised rules on product safety of non-food consumer products. The new regulation aligns the existing General Product Safety Directive with the latest developments in digitalisation and the surge in online shopping.

In this Plenary MEPs are set to vote on their position on a proposal to revamp EU legislation on toy safety. The update of the current directive aims to respond to the increase in online shopping and the use of digital technologies, among other challenges. The proposed regulation extends EU bans on harmful chemicals in toys to include endocrine disruptors and makes it easier for consumers to access safety information, for example via a QR code.

Consumer product safety

The constitutive meetings of the European Parliament's standing committees and subcommittees take place in Brussels on 10 July 2019, following the appointment of their members in the plenary sitting of 3-4 July. During the meetings, each committee and subcommittee will elect its respective bureau, made up of a Chair and Vice-Chairs, for a two-and-a-half year mandate. The newly set up committees will then start holding their regular meetings during the week of 22 July.

IMCO - Committee on Iternal Market and Consumer Protection

European measures for consumer protection are intended to protect the health and safety and economic and legal interests of European consumers, wherever they live, travel or shop in the EU.

EU provisions regulate both physical transactions and e-commerce, and contain rules of general applicability together with provisions targeting specific products, including medicines, genetically modified organisms, tobacco products, cosmetics, toys and explosives.

Consumer protection (2019-2020)

Voting session

The Internal Market and Consumer Protection Committee votes on an update to EU rules on the safety of toys to better protect children and tackle the new challenges brought about by e-commerce and new technologies such as AI. The proposed regulation introduces new bans on the most harmful chemicals such as endocrine disruptors and a digital product passport to facilitate safety checks

IMCO vote on Toy safety

Press conference on Green Claims Directive

EP Plenary session - Data collection and sharing relating to short-term accommodation rental services

Joint committee on Civil Liberties, Justice and Home Affairs and committee on Internal Market and Consumer Protection

LIBE

IMCO

Committee on Internal Market and Consumer Protection

Joint committee on International Trade and committee on Internal Market and Consumer Protection

INTA

Joint committee on Internal Market and Consumer Protection and committee on Legal Affairs

JURI

Joint committee on Environment, Public Health and Food Safety and committee on Internal Market and Consumer Protection

ENVI

Joint committee on Internal Market and Consumer Protection and committee on Civil Liberties, Justice and Home Affairs

Joint committee on Internal Market and Consumer Protection and committee on Environment, Public Health and Food Safety

Joint committee on Budgetary Control and committee on Internal Market and Consumer Protection

CONT

Press conference by Biljana BORZAN, rapporteur on empowering consumers by fighting greenwashing and improving product labelling

Breakfast directive - illustration

EP Plenary session - Gender aspects of the rising cost of living and the impact of the energy crisis

Press conference on empowering consumers by fighting greenwashing and improving product labelling

EP Plenary session - Empowering consumers for the green transition

IMCO public hearing on ' Performance of the Package Travel Directive and Consumer Protection '

IMCO trilogue on Empowering consumers

EP Plenary session - Consumer credits

European Consumer Food Waste Forum

IMCO Public Hearing Online safety of vulnerable consumers (minors)

EP Plenary session - Empowering consumers for the Green transition

IMCO public hearing on 'the state of consumer rights in the EU in times of crisis: how are they enforced and is effective redress available?'

Open Finance at the Benefits of Consumers Conference

EP Plenary session - Consumer protection in online video games: a European Single Market approach

IMCO trilogue on Consumer Credits Directive

ITRE ENVI joint committee - Exchange of views with Ms Kadri SIMSON, Commissioner for Energy, on the energy crisis

Following European elections in May 2019, the Parliament held its constituent session on 2 July 2019. Parliament, Council, and the Commission identified common priorities and committed to deliver on before the 2024 European Elections. With the series of videos "European Parliament’s priorities and achievements (2019-2024)", have a look back at the different legislative and political achievements reached by the EP. Parliament and Council approved new rules for recycling and producing sustainable batteries and reducing packaging waste. MEPs voted on a series of proposals to limit food and textiles waste. MEPs with the Council on an extensive revamp of the Eco-Design Directive for products to last longer and be easier to repair, upgrade and recycle. They also reached a deal on new rules on the right to repair.

European Parliament’s priorities and achievements (2019-2024): Consumer policies

MEPs debate and take a final vote on the reform of the EU electricity market to protect consumers from sudden price shocks and on new rules to facilitate the uptake of renewable and low-carbon gases, including hydrogen, on the EU’s gas market. Closing statements by Didier REYNDERS, European Commissioner for Justice, Jerzy BUZEK (EPP, PL), Jens GEIER (S&D, DE), and Nicolás GONZÁLEZ CASARES (S&D, ES), Rapporteurs.

Reform of the energy and electricity markets: Closing statements by Didier REYNDERS, European Commissioner for Justice, Jerzy BUZEK (EPP, PL), Jens GEIER (S&D, DE), and Nicolás GONZÁLEZ CASARES (S&D, ES), Rapporteurs

MEPs debate and take a final vote on the reform of the EU electricity market to protect consumers from sudden price shocks and on new rules to facilitate the uptake of renewable and low-carbon gases, including hydrogen, on the EU’s gas market. Second part of MEPs debate.

Reform of the energy and electricity markets: MEPs debate (part 2)

MEPs debate and take a final vote on the reform of the EU electricity market to protect consumers from sudden price shocks and on new rules to facilitate the uptake of renewable and low-carbon gases, including hydrogen, on the EU’s gas market. First part of MEPs debate.

Reform of the energy and electricity markets: MEPs debate (part 1)

MEPs debate and take a final vote on the reform of the EU electricity market to protect consumers from sudden price shocks and on new rules to facilitate the uptake of renewable and low-carbon gases, including hydrogen, on the EU’s gas market. Opening statements by Jerzy BUZEK (EPP, PL), Jens GEIER (S&D, DE), Nicolás GONZÁLEZ CASARES (S&D, ES), Rapporteurs, Maria GRAPINI (S&D, RO) on behalf of IMCO Committee, Didier REYNDERS, European Commissioner for Justice. This transcription is a result of an automatic process. Please check against delivery.

Reform of the energy and electricity markets: opening statements by Jerzy BUZEK (EPP, PL), Jens GEIER (S&D, DE), Nicolás GONZÁLEZ CASARES (S&D, ES), Rapporteurs, Maria GRAPINI (S&D, RO) IMCO Committee and Didier REYNDERS, EU Commissioner for Justice

MEPs vote on the following topics: Laying down additional procedural rules relating to the enforcement of Regulation (EU) 2016/679; New Regulation on Construction Products; Amending Directive 2013/34/EU as regards the time limits for the adoption of sustainability reporting standards for certain sectors and for certain third-country undertakings; Methane emissions reduction in the energy sector; Mercury: dental amalgam and other mercury-added products subject to manufacturing, import and export restrictions; Strengthening the CO2 emission performance targets for new heavy-duty vehicles; Foodstuffs for human consumption: amending certain 'Breakfast' Directives; European environmental economic accounts: new modules; Union certification framework for carbon removals; Standards for equality bodies in the field of equal treatment and equal opportunities between women and men in matters of employment and occupation; and other topics.

Voting Session

Hoe kan de EU haar economisch model zo hervormen dat consumenten en planeet er baat bij hebben? Aimilios in België en Laetitia in Frankrijk hebben (een deel van) het antwoord!

Aimilios en zijn team van Watt4Ever reviseren oude elektrische autoaccu's om er nieuwe energieopslagsystemen van te maken. Zo geven ze die accu's letterlijk een nieuw leven, terwijl ze tevens kostbare grondstoffen en energie besparen en verdere vervuiling voorkomen.

Laetitia en “Halte à l'Obsolescence Programmée” of HOP (“Stop Geplande Veroudering”), een campagne om dagelijkse producten langer te laten meegaan en geschikter te maken voor reparatie.

Het Europees Parlement steunt de Europese maatregelen ter bevordering van een circulaire economie, het recht op reparatie en een betere recycling van grondstoffen, om vervuiling van de planeet te voorkomen en geld te besparen.

EU-programma's zoals Horizon Europe en lokale en regionale ontwikkelingsfondsen zorgen ervoor dat zulke projecten de middelen krijgen die ze nodig hebben.

De economie laten werken voor jou en de planeet: dit zijn Aimilios en Laetitia - 9:16 EE24

De economie laten werken voor jou en de planeet: dit zijn Aimilios en Laetitia - EE24

Heb je ooit een bericht op sociale media gelezen waar je heel kwaad of verdrietig van werd? Of dat te mooi leek om waar te zijn? Stond je er bij stil of het wel waar was?
Mensen die desinformatie posten gebruiken heftige emoties om ons te manipuleren en hun boodschap te verspreiden.
Het communicatieteam van het Europees Parlement helpt je begrijpen hoe ze dit doen en hoe je kunt voorkomen dat je in hun val trapt.

Hoe desinformatie werkt: inspelen op emoties - 9:16 EE24

Hoe desinformatie werkt: inspelen op emoties - 16:9 EE24

Milieuvriendelijk, biologisch afbreekbaar, klimaatneutraal… De laatste jaren geven veel bedrijven een overdreven of verkeerde voorstelling van hun groene geloofsbrieven. Zo misleiden ze de consumenten vaak met opgeblazen milieu- of duurzaamheidsclaims. De praktijk heeft zelfs al een naam gekregen: “greenwashing”. Het Parlement heeft zich uitgesproken voor een verbod op greenwashing en voor duurzaamheidsinformatie die begrijpelijk en eenvoudig toegankelijk is voor de consumenten. Meer weten? Bekijk deze korte uitlegvideo.

Nieuwe EU-regels tegen greenwashing uitgelegd

Following a debate on Monday, MEPs will adopt on Tuesday their position on new rules to verify and pre-approve green marketing claims to protect consumers from misleading ads. Andrus ANSIP (Renew, EE) and Cyrus ENGERER (S&D, MT), co-rapporteurs hold a press conference on this topic.

EP Press conference by Andrus ANSIP (Renew, EE) and Cyrus ENGERER (S&D, MT), co-rapporteurs on Green Claims Directive

Have you ever asked yourself: Why the EU? What’s it for? Why does it matter?   
 
In an increasingly fractious world, the EU is a powerful bloc representing 450 million Europeans, making sure your voice is heard on the world stage. 

What it means to be part of the EU can be summed up in a few words – we are stronger together!    
 
What’s the point of the EU? Find out in our short explainer!

The importance of the EU - VT EE24

The importance of the EU - 4-5 EE24

The importance of the EU -16:9 EE24

Once elected, Members of the European Parliament have an important job to do. They are the eyes, ears and voices of Europeans in the Parliament. You vote for them, then they vote for you!

Sitting in parliamentary groups, a bit like parties in national parliaments, MEPs listen to people’s concerns, debate, consult with interested parties and vote on laws.

Find out more about the role of MEPs!

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