With more and more consumers buying products online from other EU countries, MEPs ask what the re-launched Single Market needs to do to protect their rights.

Single Market Re-launch

You've ordered an electrical appliance  and you're not satisfied.

We're at the European Consumer Centre  in Kehl in Germany.

Here they deal with disputes  between consumers and businesses.

Most problems concern  online purchases.

Consumers buying from abroad  encounter problems,

especially regarding  undelivered products,

Despite the obstacles, Europeans spent  more than €165 billion online in 2010.

In the coming years, this market could be  a gold mine for companies.

To this end, MEPs want to boost  citizens' confidence.

The aim is to create  a true European Single Market.

To gain citizens' trust, mechanisms that  guarantee their rights are essential.

Common taxation,  a reduction in bank transaction fees

or better worker mobility are  other ways to improve the internal market.

Member States will also have  a share of the responsibility.

EU leaders have to understand  that all protection measures

in their national markets  are counter-productive,

12 top-priority proposals  to relaunch the Single Market.

Many of these should coincide  with the MEPs' own proposals.