Cada 15 de marzo celebramos el Día Mundial de los Derechos del Consumidor para concienciar sobre los derechos y la protección de los consumidores en todo el mundo. El Parlamento Europeo cumple una función clave a la hora de salvaguardar los derechos de los consumidores en toda la Unión Europea. Dado que en Europa hay más de 450 millones de consumidores, es esencial garantizar el trato justo, la transparencia y la seguridad en el mercado. Veamos cómo protege la Unión los derechos de los consumidores.

El Día Mundial de los Derechos del Consumidor

On 22 March 2023, the European Commission put forward a proposal for a directive on green claims. The proposed directive would require companies to substantiate the voluntary green claims they make in business-to-consumer commercial practices, by complying with a number of requirements regarding their assessment (e.g. taking a life-cycle perspective). No single method for the assessment would be stipulated

EPRS Policy Podcast - Green claims' directive: Protecting consumers from greenwashing

The European Commission has announced the establishment of a 'right to repair', with a view of saving costs for consumers and facilitating the development of a circular economy. The right to repair may refer to different issues and situations: repair during the legal guarantee, the right to repair after the legal guarantee has expired, and the right for consumers to repair products themselves. Rates of repair depend on the type of a product, with the cost of repair being the most important reason consumers avoid repair. Research shows that consumers favour products that are easily repaired, but their willingness to pay for such products depends on the type of product and the way information on the reparability is presented to them...

EPRS policy podcast - Right to repair

Sequencing and analysis of the human genome, all the genetic information stored in our DNA, enable understanding about a person’s ancestry, health and various traits. DNA sequencing greatly benefits medicine and the life sciences by allowing them to predict and cure diseases. While DNA sequencing technologies continuously improve and become less costly, what if we all soon possessed our personal, smart DNA sequencers and apps to analyse DNA?

EPRS podcast - STOA: What if consumers could use devices to sequence DNA?

Household consumption in the EU has major environmental impacts, which in a number of cases exceed planetary boundaries. Two thirds of consumers in the EU realise that their consumption habits have negative effects on the environment, and the solution that they mention most often is to change consumption habits and production patterns. However, a number of studies have shown a gap between consumers' good intentions and their actual behaviour.

EPRS policy podcast - Sustainable consumption: Helping consumers make eco-friendly choices

The EU has some of the strongest rules on consumer protection in the world! But sometimes, it can be difficult to enforce them… So, what can you do, as European consumer, if you’re not getting value for money? Get to know your rights!

EPRS policy podcast - Enforcement of consumer protection

¿Sabías que el 85 % de todos los diamantes en bruto se negocian a través del puerto de Amberes, en Bélgica? No hay que decir que los consumidores europeos tienen un papel destacado en el impulso del comercio mundial de diamantes. Sin embargo, muchos diamantes proceden de zonas en guerra, y los ingresos que generen pueden ser utilizados para financiar actos violentos o financiar conflictos letales. Veamos tres cosas que la Unión hace respecto de estos llamados «minerales de guerra».

Esto es lo que Europa hace por los consumidores inquietos a causa de los minerales de guerra

Los teléfonos inteligentes se han convertido en accesorios vitales para muchos de nosotros, y por ese motivo la Unión ha introducido normas para garantizar que son fiables, seguros y estén disponibles cuando sea necesario. Veamos cómo.

Esto es lo que Europa hace por los consumidores que compran teléfonos inteligentes

La Unión Europea vela por la seguridad y la eficiencia energética de los electrodomésticos, y garantiza que dispongas de mayor elección como consumidor. Veamos cómo.

Esto es lo que Europa hace por los consumidores que compran electrodomésticos

Si para los compradores astutos y cazadores de ofertas resulta difícil huir de las prácticas de ventas engañosas, imagina cómo debe ser para los compradores vulnerables. Esto es lo que la Unión hace para proteger a los compradores con alguna discapacidad mental y física.

Esto es lo que Europa hace por los consumidores vulnerables

Si te interesa la gastronomía y te gustan los productos típicos europeos, habrás visto productos que llevan logos como el de «denominación de origen protegida». Se pueden citar ejemplos como el lechazo de Castilla y León o la faba asturiana. Estos logos significan que la Unión protege las denominaciones de los productos y sus características únicas.

Esto es lo que Europa hace por los consumidores de productos regionales y tradicionales

Como consumidor europeo tienes muchos derechos y normas que te protegen. Veamos algunos ejemplos.

Esto es lo que Europa hace por los consumidores

¿Te gusta comer plátanos? No eres el único: ¡la Unión es el primer importador mundial de plátanos! Aunque tenemos una buena selección de productores europeos, por ejemplo en las Azores y en las islas Canarias, estos se enfrentan a la competencia de países terceros cuyos requisitos de producción son menos estrictos. Veamos cómo defiende la Unión una producción sostenible.

Esto es lo que Europa hace por los consumidores de plátanos

La electricidad está en todas partes. Por lo tanto, eres necesariamente consumidor de electricidad. Veamos lo que la Unión Europea hace por ti con algunos ejemplos.

Esto es lo que Europa hace por los consumidores de electricidad

¿Eres de los que tienes calefacción o cocinas con gas? Veamos algunos ejemplos de lo que la Unión Europea hace por ti.

Esto es lo que Europa hace por los consumidores de gas

La legislación europea otorga muchos derechos a los consumidores de gas y electricidad. Aquí tienes unos cuantos ejemplos:

Esto es lo que Europa hace por los consumidores de energía.

Existen miles de variedades de uvas en la Unión, pero ¿cómo podemos estar seguros de la procedencia de nuestro vino y de lo que contiene? Así es como la Unión desea informarte.

Esto es lo que Europa hace por los consumidores de vino

En vez de pagar en efectivo artículos costosos, como una nevera o un coche, muchos de nosotros preferiríamos pedir un préstamo personal. Esto conlleva ciertos riesgos, por lo que la Unión tiene normas para proteger a los consumidores que piden prestados entre 200 y 75 000 euros. He aquí tres maneras en las que te puedes beneficiar.

Esto es lo que Europa hace por los consumidores que solicitan préstamos

EU rules on product safety are defined in the General Product Safety Directive (GPSD). Under the directive a product is safe if it meets all statutory safety requirements under European or national law. If there are no regulations or EU standards referenced in the Official Journal of the European Union, the product's compliance is determined according to other reference documents such as other European standards, national or international standards, Commission recommendations, or codes of practice. The General Product Safety Directive applies to consumer products when there are no specific provisions with the same objective in the rules of EU Law governing the safety of the products concerned. That means it applies totally to products such as child care articles or certain COVID-19 related products, such as sanitising gels and certain type of face masks and only residually to products where sectorial legislation exists such as pharmaceuticals and medical devices. Businesses must: only place products which are safe on the market, inform consumers of any risks associated with the products they supply, make sure any dangerous products present on the market can be traced so they can be removed to avoid any risks to consumers. MEPs want more stringent EU rules to protect children Existing rules and market surveillance activities should be strengthened to ensure the safety of all toys sold on the EU market, including from non-EU countries and online.

In March 2023 MEPs, also endorsed the revised rules on product safety of non-food consumer products. The new regulation aligns the existing General Product Safety Directive with the latest developments in digitalisation and the surge in online shopping.

In this Plenary MEPs are set to vote on their position on a proposal to revamp EU legislation on toy safety. The update of the current directive aims to respond to the increase in online shopping and the use of digital technologies, among other challenges. The proposed regulation extends EU bans on harmful chemicals in toys to include endocrine disruptors and makes it easier for consumers to access safety information, for example via a QR code.

Consumer product safety

The constitutive meetings of the European Parliament's standing committees and subcommittees take place in Brussels on 10 July 2019, following the appointment of their members in the plenary sitting of 3-4 July. During the meetings, each committee and subcommittee will elect its respective bureau, made up of a Chair and Vice-Chairs, for a two-and-a-half year mandate. The newly set up committees will then start holding their regular meetings during the week of 22 July.

IMCO - Committee on Iternal Market and Consumer Protection

European measures for consumer protection are intended to protect the health and safety and economic and legal interests of European consumers, wherever they live, travel or shop in the EU.

EU provisions regulate both physical transactions and e-commerce, and contain rules of general applicability together with provisions targeting specific products, including medicines, genetically modified organisms, tobacco products, cosmetics, toys and explosives.

Consumer protection (2019-2020)

Press conference on empowering consumers by fighting greenwashing and improving product labelling

EP Plenary session - Empowering consumers for the green transition

Joint committee on Civil Liberties, Justice and Home Affairs and committee on Internal Market and Consumer Protection

LIBE

IMCO

Committee on Internal Market and Consumer Protection

Joint committee on International Trade and committee on Internal Market and Consumer Protection

INTA

Joint committee on Internal Market and Consumer Protection and committee on Legal Affairs

JURI

Joint committee on Environment, Public Health and Food Safety and committee on Internal Market and Consumer Protection

ENVI

Joint committee on Internal Market and Consumer Protection and committee on Civil Liberties, Justice and Home Affairs

Joint committee on Internal Market and Consumer Protection and committee on Environment, Public Health and Food Safety

Joint committee on Budgetary Control and committee on Internal Market and Consumer Protection

CONT

Press conference by Biljana BORZAN, rapporteur on empowering consumers by fighting greenwashing and improving product labelling

IMCO public hearing on ' Performance of the Package Travel Directive and Consumer Protection '

IMCO trilogue on Empowering consumers

EP Plenary session - Consumer credits

European Consumer Food Waste Forum

IMCO Public Hearing Online safety of vulnerable consumers (minors)

EP Plenary session - Empowering consumers for the Green transition

IMCO public hearing on 'the state of consumer rights in the EU in times of crisis: how are they enforced and is effective redress available?'

Open Finance at the Benefits of Consumers Conference

EP Plenary session - Consumer protection in online video games: a European Single Market approach

IMCO trilogue on Consumer Credits Directive

IMCO trilogue on Consumer Credit Directive

Alex AGIUS SALIBA meets with Julia FARRUGIA PORTELLI, Maltese Minister for Inclusion, Voluntary Organisations and Consumer Rights - Conference on autism

Alex AGIUS SALIBA meets with Julia FARRUGIA PORTELLI, Maltese Minister for Inclusion, Voluntary Organisations and Consumer Rights - Press conference

EP Plenary session - Question Time to Commission on Bringing the EU Agriculture into the 21st century, smart solutions to reduce pesticide use and strengthening consumer protection

EP Plenary session - European solutions to the rise of energy prices for businesses and consumers: the role of energy efficiency and renewable energy and the need to tackle energy poverty

Following European elections in May 2019, the Parliament held its constituent session on 2 July 2019. Parliament, Council, and the Commission identified common priorities and committed to deliver on before the 2024 European Elections. With the series of videos "European Parliament’s priorities and achievements (2019-2024)", have a look back at the different legislative and political achievements reached by the EP. Parliament and Council approved new rules for recycling and producing sustainable batteries and reducing packaging waste. MEPs voted on a series of proposals to limit food and textiles waste. MEPs with the Council on an extensive revamp of the Eco-Design Directive for products to last longer and be easier to repair, upgrade and recycle. They also reached a deal on new rules on the right to repair.

European Parliament’s priorities and achievements (2019-2024): Consumer policies

Biljana BORZAN, (S&D, HR), Rapporteur, holds a press conference on empowering consumers by fighting greenwashing and improving product labelling. This transcription is a result of an automatic process. Please check against delivery.

Press conference by Biljana BORZAN, (S&D, HR), rapporteur on empowering consumers by fighting greenwashing and improving product labelling

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. Closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur.

Empowering consumers for the green transition: closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. MEPs debate

Empowering consumers for the green transition: MEPs debate

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. Opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice. The transcription is the result of an automatic process. Please, check against delivery.

Empowering consumers for the green transition: opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice

El Parlamento Europeo ha dado luz verde a un nuevo marco para regular el volátil mundo de las criptomonedas. Los eurodiputados han aprobado un conjunto de normas pioneras en torno a los criptoactivos, cuyo objetivo es combatir el blanqueo de dinero y la manipulación del mercado. La UE quiere detectar y frenar los flujos ilícitos de criptoactivos y aumentar la seguridad de su tenencia y comercio.

Proteger a los consumidores con nuevas normas sobre criptoactivos

MEPs adopt their negotiating position on a directive to improve product labelling, make products last longer and end misleading claims. The Internal Market Committee’s draft text would ban the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” if these do not come with detailed evidence. To simplify product information, only sustainability labels based on official certification schemes or established by public authorities should be allowed. Extracts from the debate, the vote and statement by Biljana BORZAN (S&D, HR), Rapporteur.

Empowering consumers for the green transition: extracts from the debate (09/05), extracts from the vote and statement by Biljana BORZAN (S&D, HR), Rapporteur

MEPs vote on the following topics: Empowering consumers for the green transition - Biljana BORZAN (S&D, HR); Objection pursuant to Rule 112(2) and (3): Genetically modified cotton 281-24-236 x 3006-210-23. This transcription is a result of an automatic process. Please check against delivery.

Voting session, including the empowering consumers for the green transition

Parliament calls for harmonized rules to protect players, especially kids, and measures to help the innovative video games sector expand.The draft text, on which MEPs debate on demands better protection for gamers, especially children, from gaming addiction and manipulative practices. Extracts from the debate, from the vote and statement by Adriana MALDONADO LÓPEZ (S&D, ES), Rapporteur.

Consumer protection in online video games - a European Single Market approach: extracts from the debate, from the vote and statement by Adriana MALDONADO LÓPEZ (S&D, ES), Rapporteur

MEPs vote on the following topics: 30th Anniversary of the Single Market, Consumer protection in online video games: a European Single Market approach - Adriana MALDONADO LÓPEZ (S&D, ES), Implementation of the common foreign and security policy - annual report 2022 - David McALLISTER (EPP, DE), Implementation of the common security and defence policy - annual report 2022 - Tom VANDENKENDELAERE (EPP, BE), Human rights and democracy in the world and the European Union’s policy on the matter - annual report 2022 - Isabel WISELER-LIMA (EPP, LU).

Voting session including 30th the resolution on the Anniversary of the Single Market, the report on the Consumer protection in online video games and the report on the implementation of the common foreign and security policy

Inflation has risen to levels not seen in 40 years in the euro area or in many other countries. What is being done to keep energy bills down and to help EU citizens deal with the social and economic consequences of the war in Ukraine. This infoclip shows the inflation and reduced purchasing power for consumers. Domestic illustrations with rising cost of living, use of heating, use of electric and gas appliances and illustrations of supermarket, open-air market, petrol station with costumers paying and counting savings.

Infoclip: Inflation and reduced purchasing power for consumers

Ante la escalada de los precios de la energía, el Parlamento Europeo ha respaldado las medidas para proteger a los consumidores y las empresas europeas del coste de las facturas de electricidad y gas. Los eurodiputados acogieron con satisfacción las propuestas de la Comisión para reducir la demanda de energía y recortar el coste de la electricidad, redistribuyendo al mismo tiempo el excedente de los ingresos del sector energético entre los clientes. Además, pidieron más medidas para proteger a los más vulnerables y a las PYME frente al aumento de los precios de la energía.

Precios de la energía: los eurodiputados apoyan la ayuda a los consumidores y empresas europeas

Internal Market and Consumer Protection (IMCO) Committee MEPs discusses the impact of the recently agreed Digital Services Act (DSA) and the Digital Markets Act (DMA) with Facebook whistleblower Frances Haugen. The discussion focuses in particular on how the Digital Services Act could set the global benchmark for regulating online platforms in the future.

EP Committee on the Internal Market and Consumer Protection with Frances HAUGEN, Facebook whistleblower: exchange of views with MEPs

Internal Market and Consumer Protection (IMCO) Committee MEPs discusses the impact of the recently agreed Digital Services Act (DSA) and the Digital Markets Act (DMA) with Facebook whistleblower Frances HAUGEN. The discussion focuses in particular on how the Digital Services Act could set the global benchmark for regulating online platforms in the future. This transcription is a result of an automatic process. Please check against delivery.

EP Committee on the Internal Market and Consumer Protection Exchange of views with Frances HAUGEN, Facebook whistleblower: opening statements

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Closing statement by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency.

Right to repair: closing statement by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Second part of the debate

Right to repair: MEPs debate (part 2/2)

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. First part of the debate

Right to repair: MEPs debate (part 1/2)

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Opening statements by Anna CAVAZZINI (Greens/EFA, DE), Author and by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency.

Right to repair: opening statements by Anna CAVAZZINI (Greens/EFA, DE), Author and by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency

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Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

Press conference on empowering consumers by fighting greenwashing and improving product labelling

EP Plenary session - Empowering consumers for the green transition

EP Plenary session - Empowering consumers for the green transition

EP Plenary session - Empowering consumers for the green transition

EP Plenary session - Empowering consumers for the green transition

EP Plenary session - Empowering consumers for the green transition

EP Plenary session - Empowering consumers for the green transition