Every year, on 15 March, we celebrate World Consumer Rights Day to raise awareness about consumer rights and protections around the world. The European Parliament plays a crucial role in safeguarding consumer rights across the European Union. With over 450 million consumers in the EU, ensuring fair treatment, transparency and safety in the marketplace is essential. Let’s find out how your consumer rights are protected in the EU.

World Consumer Rights Day

A propososal for a regulation adopted by the Commission on 19 December 2017 aims to strenghten controls by nationals market surveillance and customs authorities to ensure that products are safe and comply with the Union rules.

The legislation covers a large proportion of products marketed in the EU in more than 20 industrial sectors, including electro-technical products, machinery, radio/telecoms equipment, toys, medical devices, construction products and high speed rail systems.

The package consists of two regulations and a decision designed to remove barriers to the free movement of goods while improving consumer safety.

Goods package and safer products

EU rules on product safety are defined in the General Product Safety Directive (GPSD). Under the directive a product is safe if it meets all statutory safety requirements under European or national law. If there are no regulations or EU standards referenced in the Official Journal of the European Union, the product's compliance is determined according to other reference documents such as other European standards, national or international standards, Commission recommendations, or codes of practice. The General Product Safety Directive applies to consumer products when there are no specific provisions with the same objective in the rules of EU Law governing the safety of the products concerned. That means it applies totally to products such as child care articles or certain COVID-19 related products, such as sanitising gels and certain type of face masks and only residually to products where sectorial legislation exists such as pharmaceuticals and medical devices. Businesses must: only place products which are safe on the market, inform consumers of any risks associated with the products they supply, make sure any dangerous products present on the market can be traced so they can be removed to avoid any risks to consumers. MEPs want more stringent EU rules to protect children Existing rules and market surveillance activities should be strengthened to ensure the safety of all toys sold on the EU market, including from non-EU countries and online.

In March 2023 MEPs, also endorsed the revised rules on product safety of non-food consumer products. The new regulation aligns the existing General Product Safety Directive with the latest developments in digitalisation and the surge in online shopping.

In this Plenary MEPs are set to vote on their position on a proposal to revamp EU legislation on toy safety. The update of the current directive aims to respond to the increase in online shopping and the use of digital technologies, among other challenges. The proposed regulation extends EU bans on harmful chemicals in toys to include endocrine disruptors and makes it easier for consumers to access safety information, for example via a QR code.

Consumer product safety

European measures for consumer protection are intended to protect the health and safety and economic and legal interests of European consumers, wherever they live, travel or shop in the EU.

EU provisions regulate both physical transactions and e-commerce, and contain rules of general applicability together with provisions targeting specific products, including medicines, genetically modified organisms, tobacco products, cosmetics, toys and explosives.

Consumer protection (2019-2020)

Press conference by Marion WALSMANN (EPP, DE), rapporteur for safety of toys

Press conference on Toys' safety

The Internal Market and Consumer Protection Committee votes on an update to EU rules on the safety of toys to better protect children and tackle the new challenges brought about by e-commerce and new technologies such as AI. The proposed regulation introduces new bans on the most harmful chemicals such as endocrine disruptors and a digital product passport to facilitate safety checks

IMCO vote on Toy safety

EP Plenary session - Voting session

ENVI AGRI PETI joint hearing ' Save Cruelty Free Cosmetics '

EP Plenary session - General product safety

EP Plenary session - Implementation of the Toy Safety Directive

IMCO committee meeting. Votes on Goods package and on Safer products on the reports by Nicola DANTI and by Ivan STEFANEC.

Press conference on ' Glyphosate '

Marion WALSMANN (EPP, DE), rapporteur, holds a press conference after Parliament set its position on new rules to decrease the number of unsafe toys sold in the EU and protect children more robustly from toy-related risks. This transcription is the result of an automatic process. Please check against delivery.

Press conference by Marion WALSMANN (EPP, DE), rapporteur, on the safety of toys

The Internal Market and Consumer Protection Committee (IMCO) vote on an update to EU rules on the safety of toys to better protect children and tackle the new challenges brought about by e-commerce and new technologies such as AI. The proposed regulation introduces new bans on the most harmful chemicals such as endocrine disruptors and a digital product passport to facilitate safety checks. Marion WALSMANN (EPP, DE), rapporteur speaks after this vote.

Revised directive on the safety of toys: extracts from the vote and statement by Marion WALSMANN (EPP, DE), rapporteur

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. Closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur.

Empowering consumers for the green transition: closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. MEPs debate

Empowering consumers for the green transition: MEPs debate

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. Opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice. The transcription is the result of an automatic process. Please, check against delivery.

Empowering consumers for the green transition: opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice

Parliament discuss on a draft resolution calling for more funds for the EU school scheme for fruit, vegetables and milk and for the distribution of unprocessed, organic and local products. The draft text also urges for less bureaucracy, longer contracts for schools and easier procurement procedures as well as for member states to invest at least 10% of their yearly budget allocated to the school scheme in nutrition education. Opening statements by Carmen AVRAM (S&D, RO) and Thierry BRETON, European Commissioner for Internal Market.

School's scheme for fruit, vegetables, milk and dairy products: opening statements by Carmen AVRAM (S&D, RO) and by Thierry BRETON, European Commissioner for Internal Market

MEPs from the ENVI (Environment, Public Health and Food Safety) Committee vote on the EU Strategy for Sustainable and Circular Textiles. The European Parliament calls for binding EU legislation to guarantee that fashion is not produced at the cost of environmental destruction and human lives. Requirements should be set that prevent unsold clothes from being shredded or sent to landfill just because they are no longer in fashion or the warehouse is full. Only textiles that meet a minimum standard of sustainability requirements should be imported into the EU or produced within the EU. Extracts from the vote in committee and statement by Delara BURKHARDT (S&D, DE), Rapporteur.

Vote on EU Strategy for Sustainable and Circular Textiles: extracts from the vote and statement by Delara BURKHARDT (S&D, DE), Rapporteur

MEPs debate on an agreement on new rules to ensure that products in the EU, whether sold online or in traditional shops, comply with the highest safety requirements. The new law includes more effective procedures for product recalls and the removal of dangerous goods online. Closing statements by Dita CHARANZOVÁ (Renew, CZ), Rapporteur, and by Frans TIMMERMANS, Executive Vice-President of the European Commission.

General Product Safety Regulation: closing statements by Dita CHARANZOVÁ (Renew, CZ), Rapporteur, and by Frans TIMMERMANS, Executive Vice-President of the European Commission

consumer product safety (T)

Videos

Press conference by Marion WALSMANN (EPP, DE), rapporteur, on the safety of toys

Revised directive on the safety of toys: extracts from the vote and statement by Marion WALSMANN (EPP, DE), rapporteur

Empowering consumers for the green transition: closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur

Empowering consumers for the green transition: MEPs debate

Empowering consumers for the green transition: opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice

School's scheme for fruit, vegetables, milk and dairy products: opening statements by Carmen AVRAM (S&D, RO) and by Thierry BRETON, European Commissioner for Internal Market

Vote on EU Strategy for Sustainable and Circular Textiles: extracts from the vote and statement by Delara BURKHARDT (S&D, DE), Rapporteur

General Product Safety Regulation: closing statements by Dita CHARANZOVÁ (Renew, CZ), Rapporteur, and by Frans TIMMERMANS, Executive Vice-President of the European Commission

Photos

EP Plenary session - Voting session

EP Plenary session - Voting session

EP Plenary session - Voting session

EP Plenary session - Voting session

EP Plenary session - Voting session

EP Plenary session - Voting session

EP Plenary session - Voting session

EP Plenary session - Voting session

Photosets

EP Plenary session - Voting session

ENVI AGRI PETI joint hearing ' Save Cruelty Free Cosmetics '

EP Plenary session - General product safety

EP Plenary session - Implementation of the Toy Safety Directive

IMCO committee meeting. Votes on Goods package and on Safer products on the reports by Nicola DANTI and by Ivan STEFANEC.

Press conference on ' Glyphosate '

Topics

Goods package and safer products

Consumer product safety

Consumer protection (2019-2020)

Audios

Events

Press conference on Toys' safety

IMCO vote on Toy safety

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