The European Parliament asks for the same rules to be applied whether consumers buy a product online or in a local store. The objective is to ensure a higher level of consumer protection throughout the EU.

technology

EU politics

consumer protection

DSM (Digital Single Market)

Consumer protection should be the same online and offline

https://api.multimedia.europarl.europa.eu/documents/20125/19724446/N01-PUB-180226-SALE-EN.srt

the same rules apply whether I buy it in a store or via a platform online.

when it's up to the consumer to provide the evidence.

Am I responsible for a defective product,

or is the product itself defective from the start?

The burden of proof is reinforced in favour of the consumer.

In the first year, the consumer won't need to prove