Každoročně 15. března slavíme Světový den spotřebitelských práv. Chceme tak zvýšit povědomí o právech a ochraně spotřebitelů po celém světě. V Unii je více než 450 milionů spotřebitelů. Je proto zásadní, aby se všem dostalo spravedlivého zacházení, aby bylo obchodování transparentní a trh bezpečný. Klíčovou úlohu v tom hraje Evropský parlament. V tomto podcastu se dovíte, jak jsou vaše spotřebitelská práva v Unii chráněna.

Světový den spotřebitelských práv

On 22 March 2023, the European Commission put forward a proposal for a directive on green claims. The proposed directive would require companies to substantiate the voluntary green claims they make in business-to-consumer commercial practices, by complying with a number of requirements regarding their assessment (e.g. taking a life-cycle perspective). No single method for the assessment would be stipulated

EPRS Policy Podcast - Green claims' directive: Protecting consumers from greenwashing

The European Commission has announced the establishment of a 'right to repair', with a view of saving costs for consumers and facilitating the development of a circular economy. The right to repair may refer to different issues and situations: repair during the legal guarantee, the right to repair after the legal guarantee has expired, and the right for consumers to repair products themselves. Rates of repair depend on the type of a product, with the cost of repair being the most important reason consumers avoid repair. Research shows that consumers favour products that are easily repaired, but their willingness to pay for such products depends on the type of product and the way information on the reparability is presented to them...

EPRS policy podcast - Right to repair

Sequencing and analysis of the human genome, all the genetic information stored in our DNA, enable understanding about a person’s ancestry, health and various traits. DNA sequencing greatly benefits medicine and the life sciences by allowing them to predict and cure diseases. While DNA sequencing technologies continuously improve and become less costly, what if we all soon possessed our personal, smart DNA sequencers and apps to analyse DNA?

EPRS podcast - STOA: What if consumers could use devices to sequence DNA?

Household consumption in the EU has major environmental impacts, which in a number of cases exceed planetary boundaries. Two thirds of consumers in the EU realise that their consumption habits have negative effects on the environment, and the solution that they mention most often is to change consumption habits and production patterns. However, a number of studies have shown a gap between consumers' good intentions and their actual behaviour.

EPRS policy podcast - Sustainable consumption: Helping consumers make eco-friendly choices

The EU has some of the strongest rules on consumer protection in the world! But sometimes, it can be difficult to enforce them… So, what can you do, as European consumer, if you’re not getting value for money? Get to know your rights!

EPRS policy podcast - Enforcement of consumer protection

Věděli jste, že 85 % světové produkce surových diamantů míří do antverpského přístavu? Dodejme, že evropští spotřebitelé jsou pro obchod s diamanty celosvětově významnými odběrateli. Mnohé diamanty ovšem pocházejí z válečných oblastí, a zisky z nich tak mohou být zneužity k financování násilí či vražedných konfliktů. Pokud ve vás tyto „konfliktní minerály“ vzbuzují obavy, vězte, že Evropská unie přijala několik opatření, aby je rozptýlila.

Co dělá Evropa pro lidi, které znepokojují tzv. konfliktní minerály?

Pro mnoho z nás je chytrý telefon zcela nepostradatelnou pomůckou. Proto se Unie snaží zajistit, aby telefony byly spolehlivé, bezpečné a kdykoli k dispozici. Ptáte se jak?

Co dělá Evropa pro lidi, kteří si kupují chytrý telefon?

Evropská unie dělá vše pro to, aby byly domácí elektrospotřebiče bezpečné a energeticky účinné a aby měli spotřebitelé široký výběr. Uveďme několik příkladů.

Co dělá Evropa pro lidi, kteří nakupují elektrické spotřebiče?

Na agresivní a podvodné prodejce jsou někdy krátcí i zkušení spotřebitelé zvyklí nakupovat co nejvýhodněji, a co teprve takoví zranitelní zákazníci! Evropská unie se proto rozhodla zákazníky s duševním či tělesným postižením chránit a zavedla řadu opatření.

Co dělá Evropa pro zranitelné spotřebitele

Pokud patříte mezi gurmány a milovníky evropských specialit, pak jste se možná již setkali s výrobky opatřenými takovými logy, jako je „chráněné označení původu“. Příkladem takových výrobků jsou karlovarské oplatky nebo třeba olomoucké tvarůžky. Těmito logy se označují produkty, jejichž názvy a jedinečné vlastnosti Unie chrání.

Co dělá Evropa pro ty, kdo mají rádi regionální a tradiční produkty?

Evropští spotřebitelé se těší celé řadě práv a pravidel, která jim vycházejí vstříc. Uveďme alespoň některá.

Co dělá Evropa pro spotřebitele?

Máte rádi banány? Nejste sami. Evropská unie je největším dovozcem banánů na světě. V samotné Evropě je celá řada producentů tohoto ovoce. Pěstují se například na Azorských či Kanárských ostrovech. Evropští producenti však čelí konkurenci ze zemí, ve kterých jsou požadavky na produkci méně přísné než v EU. Evropská unie podporuje udržitelnou produkci banánů.

Co dělá Evropa pro milovníky banánů?

Elektřina je všude kolem nás. K jejím spotřebitelům patříte určitě i vy. Jako takovému vám Evropská unie pomáhá hned několika způsoby.

Co dělá Evropa pro spotřebitele elektřiny?

Pokud patříte k těm, kteří topí plynem nebo vaří na plynovém sporáku, pak bychom vám rádi zmínili několik opatření, které pro vás Evropská unie zavedla.

Co dělá Evropa pro spotřebitele plynu?

Právní předpisy Evropské unie přiznávají spotřebitelům plynu a elektřiny důležitá práva.

Co dělá Evropa pro spotřebitele energie?

V Evropské unii existují tisíce odrůd hroznů. Jak si ale můžeme být jistí, odkud víno pochází a co v něm je? Takto chce EU zajistit, abyste měli vždy k dispozici veškeré potřebné informace.

Co dělá Evropa pro konzumenty vína?

Na nákup drahých věcí, jako je pračka nebo auto, si mnozí z nás berou spotřebitelský úvěr. To obnáší určitá rizika. Proto EU přijala pravidla na ochranu spotřebitelů, kteří si půjčují mezi 200 až 75 000 eur. Díky nim máte jako spotřebitelé tři výhody:

Co dělá Evropa pro klienty spotřebitelských úvěrů?

EU rules on product safety are defined in the General Product Safety Directive (GPSD). Under the directive a product is safe if it meets all statutory safety requirements under European or national law. If there are no regulations or EU standards referenced in the Official Journal of the European Union, the product's compliance is determined according to other reference documents such as other European standards, national or international standards, Commission recommendations, or codes of practice. The General Product Safety Directive applies to consumer products when there are no specific provisions with the same objective in the rules of EU Law governing the safety of the products concerned. That means it applies totally to products such as child care articles or certain COVID-19 related products, such as sanitising gels and certain type of face masks and only residually to products where sectorial legislation exists such as pharmaceuticals and medical devices. Businesses must: only place products which are safe on the market, inform consumers of any risks associated with the products they supply, make sure any dangerous products present on the market can be traced so they can be removed to avoid any risks to consumers. MEPs want more stringent EU rules to protect children Existing rules and market surveillance activities should be strengthened to ensure the safety of all toys sold on the EU market, including from non-EU countries and online.

In March 2023 MEPs, also endorsed the revised rules on product safety of non-food consumer products. The new regulation aligns the existing General Product Safety Directive with the latest developments in digitalisation and the surge in online shopping.

In this Plenary MEPs are set to vote on their position on a proposal to revamp EU legislation on toy safety. The update of the current directive aims to respond to the increase in online shopping and the use of digital technologies, among other challenges. The proposed regulation extends EU bans on harmful chemicals in toys to include endocrine disruptors and makes it easier for consumers to access safety information, for example via a QR code.

Consumer product safety

The constitutive meetings of the European Parliament's standing committees and subcommittees take place in Brussels on 10 July 2019, following the appointment of their members in the plenary sitting of 3-4 July. During the meetings, each committee and subcommittee will elect its respective bureau, made up of a Chair and Vice-Chairs, for a two-and-a-half year mandate. The newly set up committees will then start holding their regular meetings during the week of 22 July.

IMCO - Committee on Iternal Market and Consumer Protection

European measures for consumer protection are intended to protect the health and safety and economic and legal interests of European consumers, wherever they live, travel or shop in the EU.

EU provisions regulate both physical transactions and e-commerce, and contain rules of general applicability together with provisions targeting specific products, including medicines, genetically modified organisms, tobacco products, cosmetics, toys and explosives.

Consumer protection (2019-2020)

Press conference on empowering consumers by fighting greenwashing and improving product labelling

EP Plenary session - Empowering consumers for the green transition

Joint committee on Civil Liberties, Justice and Home Affairs and committee on Internal Market and Consumer Protection

LIBE

IMCO

Committee on Internal Market and Consumer Protection

Joint committee on International Trade and committee on Internal Market and Consumer Protection

INTA

Joint committee on Internal Market and Consumer Protection and committee on Legal Affairs

JURI

Joint committee on Environment, Public Health and Food Safety and committee on Internal Market and Consumer Protection

ENVI

Joint committee on Internal Market and Consumer Protection and committee on Civil Liberties, Justice and Home Affairs

Joint committee on Internal Market and Consumer Protection and committee on Environment, Public Health and Food Safety

Joint committee on Budgetary Control and committee on Internal Market and Consumer Protection

CONT

Press conference by Biljana BORZAN, rapporteur on empowering consumers by fighting greenwashing and improving product labelling

IMCO public hearing on ' Performance of the Package Travel Directive and Consumer Protection '

IMCO trilogue on Empowering consumers

EP Plenary session - Consumer credits

European Consumer Food Waste Forum

IMCO Public Hearing Online safety of vulnerable consumers (minors)

EP Plenary session - Empowering consumers for the Green transition

IMCO public hearing on 'the state of consumer rights in the EU in times of crisis: how are they enforced and is effective redress available?'

Open Finance at the Benefits of Consumers Conference

EP Plenary session - Consumer protection in online video games: a European Single Market approach

IMCO trilogue on Consumer Credits Directive

IMCO trilogue on Consumer Credit Directive

Alex AGIUS SALIBA meets with Julia FARRUGIA PORTELLI, Maltese Minister for Inclusion, Voluntary Organisations and Consumer Rights - Conference on autism

Alex AGIUS SALIBA meets with Julia FARRUGIA PORTELLI, Maltese Minister for Inclusion, Voluntary Organisations and Consumer Rights - Press conference

EP Plenary session - Question Time to Commission on Bringing the EU Agriculture into the 21st century, smart solutions to reduce pesticide use and strengthening consumer protection

EP Plenary session - European solutions to the rise of energy prices for businesses and consumers: the role of energy efficiency and renewable energy and the need to tackle energy poverty

Following European elections in May 2019, the Parliament held its constituent session on 2 July 2019. Parliament, Council, and the Commission identified common priorities and committed to deliver on before the 2024 European Elections. With the series of videos "European Parliament’s priorities and achievements (2019-2024)", have a look back at the different legislative and political achievements reached by the EP. Parliament and Council approved new rules for recycling and producing sustainable batteries and reducing packaging waste. MEPs voted on a series of proposals to limit food and textiles waste. MEPs with the Council on an extensive revamp of the Eco-Design Directive for products to last longer and be easier to repair, upgrade and recycle. They also reached a deal on new rules on the right to repair.

European Parliament’s priorities and achievements (2019-2024): Consumer policies

Biljana BORZAN, (S&D, HR), Rapporteur, holds a press conference on empowering consumers by fighting greenwashing and improving product labelling. This transcription is a result of an automatic process. Please check against delivery.

Press conference by Biljana BORZAN, (S&D, HR), rapporteur on empowering consumers by fighting greenwashing and improving product labelling

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. Closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur.

Empowering consumers for the green transition: closing statements by Didier REYNDERS, European Commissioner for Justice and Biljana BORZAN (S&D, HR), Rapporteur

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. MEPs debate

Empowering consumers for the green transition: MEPs debate

MEPs debate on a directive which improves product labelling and ban the use of misleading environmental claims. The new rules make product labelling clearer and more trustworthy by banning the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” without proof. The directive allows the use of sustainability labels that are based on official certification schemes or established by public authorities. Opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice. The transcription is the result of an automatic process. Please, check against delivery.

Empowering consumers for the green transition: opening statements by Biljana BORZAN (S&D, HR), Rapporteur, Edina TÓTH (NI, HU), ENVI Committee and Didier REYNDERS, European Commissioner for Justice

Evropský parlament dal zelenou nové směrnici o regulaci nejistého světa kryptoměn. Poslanci schválili průlomový soubor pravidel o kryptoaktivech, který má zabránit praní špinavých peněz a manipulování s trhem. EU chce odhalit a zastavit nelegální proudění kryptoaktiv, aby jejich vlastnění a obchodování s nimi bylo bezpečnější.

Ochrana spotřebitelů s novými pravidly o kryptoaktivech

MEPs vote on the following topics: Empowering consumers for the green transition - Biljana BORZAN (S&D, HR); Objection pursuant to Rule 112(2) and (3): Genetically modified cotton 281-24-236 x 3006-210-23. This transcription is a result of an automatic process. Please check against delivery.

Voting session, including the empowering consumers for the green transition

MEPs adopt their negotiating position on a directive to improve product labelling, make products last longer and end misleading claims. The Internal Market Committee’s draft text would ban the use of general environmental claims like “environmentally friendly”, “natural”, “biodegradable”, “climate neutral” or “eco” if these do not come with detailed evidence. To simplify product information, only sustainability labels based on official certification schemes or established by public authorities should be allowed. Extracts from the debate, the vote and statement by Biljana BORZAN (S&D, HR), Rapporteur.

Empowering consumers for the green transition: extracts from the debate (09/05), extracts from the vote and statement by Biljana BORZAN (S&D, HR), Rapporteur

Parliament calls for harmonized rules to protect players, especially kids, and measures to help the innovative video games sector expand.The draft text, on which MEPs debate on demands better protection for gamers, especially children, from gaming addiction and manipulative practices. Extracts from the debate, from the vote and statement by Adriana MALDONADO LÓPEZ (S&D, ES), Rapporteur.

Consumer protection in online video games - a European Single Market approach: extracts from the debate, from the vote and statement by Adriana MALDONADO LÓPEZ (S&D, ES), Rapporteur

MEPs vote on the following topics: 30th Anniversary of the Single Market, Consumer protection in online video games: a European Single Market approach - Adriana MALDONADO LÓPEZ (S&D, ES), Implementation of the common foreign and security policy - annual report 2022 - David McALLISTER (EPP, DE), Implementation of the common security and defence policy - annual report 2022 - Tom VANDENKENDELAERE (EPP, BE), Human rights and democracy in the world and the European Union’s policy on the matter - annual report 2022 - Isabel WISELER-LIMA (EPP, LU).

Voting session including 30th the resolution on the Anniversary of the Single Market, the report on the Consumer protection in online video games and the report on the implementation of the common foreign and security policy

Inflation has risen to levels not seen in 40 years in the euro area or in many other countries. What is being done to keep energy bills down and to help EU citizens deal with the social and economic consequences of the war in Ukraine. This infoclip shows the inflation and reduced purchasing power for consumers. Domestic illustrations with rising cost of living, use of heating, use of electric and gas appliances and illustrations of supermarket, open-air market, petrol station with costumers paying and counting savings.

Infoclip: Inflation and reduced purchasing power for consumers

V souvislosti s prudce rostoucími cenami energií podpořil Evropský parlament opatření na ochranu evropských spotřebitelů a podniků před zdražováním elektřiny a plynu. Europoslanci uvítali návrhy Komise na snížení poptávky po energii a zastropování nákladů na elektřinu při současném přerozdělení části mimořádných příjmů energetického sektoru mezi zákazníky.
​ Vyzvali k přijetí dalších opatření na ochranu nejzranitelnějších skupin obyvatelstva a malých a středních podniků před rostoucími cenami energií.

Ceny energií: europoslanci podpořili pomoc evropským spotřebitelům a podnikům

Internal Market and Consumer Protection (IMCO) Committee MEPs discusses the impact of the recently agreed Digital Services Act (DSA) and the Digital Markets Act (DMA) with Facebook whistleblower Frances Haugen. The discussion focuses in particular on how the Digital Services Act could set the global benchmark for regulating online platforms in the future.

EP Committee on the Internal Market and Consumer Protection with Frances HAUGEN, Facebook whistleblower: exchange of views with MEPs

Internal Market and Consumer Protection (IMCO) Committee MEPs discusses the impact of the recently agreed Digital Services Act (DSA) and the Digital Markets Act (DMA) with Facebook whistleblower Frances HAUGEN. The discussion focuses in particular on how the Digital Services Act could set the global benchmark for regulating online platforms in the future. This transcription is a result of an automatic process. Please check against delivery.

EP Committee on the Internal Market and Consumer Protection Exchange of views with Frances HAUGEN, Facebook whistleblower: opening statements

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Closing statement by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency.

Right to repair: closing statement by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Second part of the debate

Right to repair: MEPs debate (part 2/2)

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. First part of the debate

Right to repair: MEPs debate (part 1/2)

A new “right to repair” must encompass long-lasting products that can be fixed, labelling to better inform consumers and extending guarantee rights. The draft text stresses that an effective right to repair should address a product’s lifecycle and take into account product design, ethical production, standardisation, labelling on reparability and on the expected lifespan of a product. Opening statements by Anna CAVAZZINI (Greens/EFA, DE), Author and by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency.

Right to repair: opening statements by Anna CAVAZZINI (Greens/EFA, DE), Author and by Věra JOUROVÁ, Vice-President of the European Commission in charge of Values and Transparency

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